Privacy Policy

Effective Date: 3/11/2025

Sugarbird Sweets and Teas ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with our services, including SMS communications.

By accessing our website www.sugarbirdsweets.com and providing your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our customers, including:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

  • Order Information: Items purchased, order history, and transaction details.

  • Communication Data: Emails, messages, and responses to surveys or promotions.

  • Technical Information: IP address, browser type, device information, and website activity collected through cookies or tracking technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment verification and delivery.

  • Send transactional updates related to your purchase.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and customer experience.

  • Send marketing communications (if opted in).

  • Comply with legal obligations and prevent fraud.

3. SMS Communication Policy

By opting in to receive SMS messages from Sugarbird Sweets and Teas, you consent to:

  • Receive order updates, promotional messages, and customer support texts.

  • Message frequency that may vary depending on interactions.

  • Message and data rates that may apply as per your carrier plan.

Opt-Out & Help Instructions

  • To stop receiving SMS messages, reply STOP to any message. You can also reply END, QUIT, CANCEL, or UNSUBSCRIBE.

  • For assistance, reply HELP or contact us at info@sugarbirdsweets.com.

  • We do not share or sell your phone number to third parties for marketing purposes..

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping companies, and third-party platforms required for order fulfillment.

  • Legal Authorities: If required by law or to prevent fraud, security threats, or illegal activities.

  • Marketing Partners: If you have opted in to receive promotional offers.

All third-party partners are required to protect your data in compliance with this policy.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Enhance user experience and analyze website traffic.

  • Remember user preferences and site functionality.

  • Track marketing performance and website analytics.

You can manage or disable cookies through your browser settings.

6. Your Rights & Choices

Depending on your location, you may have rights to:

  • Request access to your personal information.

  • Correct or delete your data.

  • Opt-out of marketing emails or SMS communications.

  • Restrict data processing in certain situations.

To exercise these rights, contact us at info@sugarbirdsweets.com.

7. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their privacy practices and encourage you to review their policies before submitting personal information.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated 3/11/2025. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy, please contact us at:
📧 Email: info@sugarbirdsweets.com
🌐 Website: www.sugarbirdsweets.com