I THINK MY SHIPMENT IS DELAYED OR LOST.

Delivery delays can occur due to weather, businesses being closed, incorrect addresses, challenges with the shipper, etc. These delays may affect ship dates and/or arrival dates. We will do our best to ship all orders in a timely manner, but we cannot be held responsible for late or early deliveries (or stolen deliveries) caused by issues with our shippers.

First, contact the carrier directly with your tracking number. We ship primarily via FedEx but also ship with a carrier called DELIVER-iT for deliveries within California. Their tracking page is HERE. If you’re still having trouble, please email us at help@sugarbirdsweets.com. We’ll do our best to track and get your orders to you! Please note some shipments won’t arrive until 5 pm.

If you are hosting an event, it’s important to schedule your delivery ONE DAY prior to your event to allow for any delays. Things happen and we don’t want you disappointed!

CAN I BUY THINGS AT THE KITCHEN, IN PERSON?

Unfortunately, we are a commercial kitchen and not a storefront bakery. All orders must be pre-ordered. If you would like to place an order and it’s urgent, give us a call at 213-622-0474.

WHERE DO I GO TO PICKUP MY ORDER IN PERSON?

We’re located at 242 N Avenue 25, LA CA 90031 (Look for signs reading “AMPED KITCHENS” on brick building). Park near the loading dock and text us at 213-622-0474 when you arrive for curbside pickup. Click here for a map.

We’re open for pickup from 7:30 am to 4 pm, Mon through Fri, and 8 am to 4 pm on Sat & Sun.

HOW DO YOU SHIP FROZEN DOUGHS AND AFTERNOON TEA SETS?

We ship perishables via FEDEX and DELIVER-iT within Los Angeles, Orange County, and the San Gabriel Valley. We occasionally deliver local orders out to you ourselves as well (it’s nice to get out of the kitchen once in a while!)

DO YOU SHIP FROZEN AND AFTERNOON TEA SETS OUTSIDE OF CALIFORNIA?

The short answer is “yes.” The slightly longer answer is, yes but because the items are perishable, we have to ensure orders arrive within two days. This means some rural or remote areas would not be eligible for shipping our frozen and afternoon tea sets.

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

Please allow a minimum of 3 business days for orders. If you’re in a bind, we’re here to make things work. Call us!

WHERE CAN I FIND YOU ASIDE FROM THE ONLINE STORE?

You can find us at these shops and farmers' markets throughout Los Angeles. 

DO YOU OFFER WHOLESALE ACCOUNTS? 

Yes! Contact us and let’s talk wholesale.

CAN I RETURN MY PURCHASE?

We want you to be 100% happy with your order. Sometimes, there are unforeseen circumstances that delay your packages. We will do our best to replace or refund in the event the product arrives damaged or the product does not meet your expectations. However, you must send us a photo of the damaged item to help@sugarbirdsweets.com within 2-3 days. If you are expecting a shipment arrival, please be on the lookout. Unfortunately, we cannot be responsible for stolen packages.

CAN I BUY YOUR PRODUCT INTERNATIONALLY?

Yes, we ship outside the USA for non-perishable items (like our teas), but no we do not stock our items internationally (at least, not yet!)